Refunds and Cancellations

Last updated November 5, 2026

This page explains how cancelling and refunds work at Pure Magic Pictures, run by Pure Magic Pictures LLC. It's part of our Terms of Service.

Movie Membership (Season Pass and Annual Pass)

It renews on its own. The Season Pass renews every 3 months and the Annual Pass every 12 months, at the price shown when you joined, until you cancel. We email you a receipt each time.
Cancel anytime from your Account page (Manage billing), or email us and we'll do it for you. Cancel before your renewal date to avoid the next charge.
You keep watching until the end of the time you paid for. Cancelling stops the next renewal. It doesn't end your membership early, and we don't give partial refunds for the time left.
Charged by mistake? If you were charged for a renewal you meant to cancel and haven't watched anything since, email us within 7 days of the charge and we'll refund it.

Rentals

You have 30 days to start a rental. Once you press play, you have the rental period shown on the movie to finish it.
Rentals can't be refunded once you've started watching.
If you haven't started it yet, email us within 7 days of renting and we'll refund it.

Purchases

A movie you buy stays in your account to watch for as long as Pure Magic Pictures offers streaming.
Purchases can't be refunded once you've started watching. If you haven't, email us within 7 days of buying and we'll refund it.

If something won't play

If a movie you paid for won't play and we can't fix it for you, we'll refund the rental or purchase, or the current membership charge, whichever applies. Email us with what you were watching and what device you were using.

How refunds are paid

Refunds go back to the card or payment method you used, through our payment processor, Stripe. They usually show up within 5 to 10 business days, depending on your bank.

Gift and comp memberships

Memberships we give as gifts have no charge, so there's nothing to refund. They end on the date we set.

Your local law may give you more rights than this page does. Where it does, those rights apply. To ask for a refund, email contact@puremagicpictures.com from the email on your account.